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Refund and Cancellation Policy

Despite our commitment to provide the utmost in customer satisfaction, quality and safety, sometimes unforeseen events happen during your holidays. For this very reason, we have a Refund & Cancellation Policy.

The information below details the Refund & Cancellation Policy of both online pre-bookings, as well as direct purchase at our stores.

We recommend that all our customers have travel insurance to protect their trip investment.  

General Refund Policy
  • Cozumel Dive Academy/Dive Boutique Cozumel will issue a full refund for cancellations received ten days before any trip (snorkeling or diving) or any course, excluding course materials.
  • If cancellations are made within two days before any trip or class, 50% of the deposit will be forfeited.
  • Cancellations without notice or same-day cancellations will not receive a refund.

Please note: Cancellations made outside business hours or on holidays will automatically default to the next business day.

Cancellations by the customer

Cozumel Dive Academy/Dive Boutique Cozumel is not responsible for any dives canceled by the customer. Reasons such as illness, seasickness, inability to equalize, ear problems, fear, hangovers, forgotten equipment, dive partner ill, etc., are not valid reasons for a refund.

Cancellations due to bad weather

When dives are canceled due to weather conditions and port closures by the Harbour Master, we will offer to reschedule your missed dives or issue a full refund.

Cruise Ship customers

If you are coming via a Cruise Ship and the ship does not arrive or arrives late, you will not be charged. However, please note that there is often a difference between Local time and Ship time. It is your responsibility to ensure you are fully aware of this time difference. If you are late due to a time misunderstanding on your part, a refund will not apply.

Mainland customers.

We ask that all customers arriving from the mainland on the same day as their scheduled excursion or course pay 100% in advance.

Deposit Policy.

Due to our business's limited space and nature, we require a 50% deposit to secure your reservation. You can deposit through our Online Store or by Paypal.

Cash Transactions

If you would prefer to pay in our shop with cash, we accept the following currencies in addition to the Mexican Peso: USD, Canadian Dollar, and Euros.

Loss and Damaged Gear Policy 

The rental gear consisting of any of the following items: BCD, regulator, fins, mask, wetsuit, dive light, compass, dive computer, snorkel, DIN adaptor, weights, weight belt, etc. is your responsibility.

Please ensure you double check that your equipment is in good working condition. In addition, it is your responsibility to ensure a buddy check is conducted on each dive.

Any loss or damage incurred by the customer will lead to a replacement cost on your final invoice. This extra cost will depend on the item lost or damaged. This price list is available in store.

Hotel Accommodations 

Cozumel Dive Academy/Dive Boutique Cozumel is happy to offer special room rates directly to our customers as part of a diving package. However, we are not an agency and offer this only as a service. Therefore, we cannot be responsible or interact on any complaint, room preference, overbooking, and hotel availability. Please address this directly with the hotel management in question as they can act immediately.

Our Commitment to You

Cozumel Dive Academy/Dive Boutique Cozumel will do everything possible to resolve any disputes. So please give us a chance to solve any conflict you have by addressing them before you return home. This will provide us with the best possible way to serve you and see you again in the future.